Zoom Error Code 104114 usually shows up when the app can’t complete a stable connection to Zoom services. In Zoom’s own list of meeting and webinar errors, 104114 sits in a group of 1041xx codes described as a connection issue with Zoom servers, so the most productive approach is to check your network path, security filters, and the Zoom app’s connectivity state. [✅Source-1]
Goal Restore connectivity between your device and Zoom without guesswork. Keep changes reversible, test after each step, and stop when 104114 no longer appears.
- Best signal that you’re on the right track: Zoom loads, signs in, and joins a test meeting on the same network.
- Best isolation move: try a different network (mobile hotspot works) to see whether the issue follows the device or the network.
- Most common blockers: proxy/SSL inspection, strict firewall rules, and security software that filters real-time traffic.
Table of Contents
What Error Code 104114 Means
Error Code 104114 points to a connection path problem: Zoom can’t reliably reach the services it needs to sign in or start/join a meeting. The fix is rarely a single button—think of it as removing a block somewhere between your device, your network, and Zoom.
- Device layer: DNS cache, VPN profile, incorrect proxy settings, or a local security tool filtering traffic.
- Network layer: router issues, captive portals, strict Wi-Fi rules, or unstable connectivity.
- Edge layer: corporate firewall, web security gateway, or SSL inspection that interferes with real-time traffic.
Fast Checks That Save Time
If there is a current service incident, you can spend an hour on local tweaks and still see 104114. Zoom’s official status page is the quickest way to confirm whether services are operating normally before you change anything on your device. [✅Source-2]
- Open a browser and confirm https://zoom.us loads on the same network. A clean load suggests your basic route is working; a failure points to network filtering or DNS.
- Try a different network for one test. A mobile hotspot is a simple way to compare device vs network.
- Restart the device, then restart the modem/router. This can clear a stuck state and is a low-risk step with high value.
- Temporarily pause VPN and custom proxy tools. If the error disappears, you’ve found a routing or inspection trigger.
Home and Small Office Network Fixes
Make one change at a time and test. When 104114 disappears, keep that change and revert the rest. This keeps your setup stable and helps you avoid “fixing” one issue while creating another problem.
Clear a Stale DNS Cache on Windows
If Zoom works on another network but not on your home Wi-Fi, DNS can be the hidden blocker. Windows includes an official ipconfig /flushdns option that clears and resets the DNS resolver cache, which can help when a cached record is wrong or outdated. [✅Source-3]
1) Open Command Prompt as Administrator
2) Run:
ipconfig /flushdns
3) Close Zoom completely and open it againSwitch to a Known DNS Provider
If your network uses a DNS server that occasionally fails, Zoom can show 104114 even when other sites seem fine. Google documents its Public DNS addresses (for IPv4: 8.8.8.8 and 8.8.4.4) and provides vendor-neutral steps to apply them on common systems. [✅Source-4]
Update DNS Settings on macOS
On Mac, DNS servers are set in the network service settings. Apple’s official guide shows where to add or remove DNS Servers so you can test an alternative provider, then switch back if needed. Keep the change simple: update DNS, apply, then re-open Zoom and test a join. [✅Source-5]
Work Network Firewall and Security Gateway Checks
In managed networks, 104114 often means Zoom traffic is being restricted by firewall rules, a proxy, or a web security gateway. Zoom publishes an official firewall/proxy reference with required outbound protocols, ports, and destination domains so network admins can allow Zoom without opening the network too wide. [✅Source-6]
| Traffic Type | Protocol | Ports to Allow (Outbound) | Why It Matters for 104114 |
|---|---|---|---|
| Core Zoom Web Access | TCP / UDP | 80, 443 (TCP) and 443 (UDP) | Lets the client reach Zoom domains and establish the baseline service connection. |
| Meetings and Webinars | TCP | 443, 8801, 8802 | If these are blocked, the app may fail to connect or may never complete the join flow. |
| Meetings and Webinars | UDP | 3478, 3479, 8801–8810 | Supports real-time media paths. Blocking UDP can trigger connection instability and repeated retry behavior. |
Reduce SSL Inspection and Heavy Packet Filtering
Some security appliances inspect or re-encrypt traffic. Zoom’s technical guidance notes that deep inspection on real-time audio/video can add delay and interfere with smooth connectivity. A common enterprise approach is to allow-list Zoom domains/traffic in security devices so collaboration traffic stays predictable while security posture remains intact. [✅Source-7]
Zoom App Fixes That Clear 104114
Once the network path is reasonable, the Zoom client itself can still hold onto a bad state (old config, stuck connectivity checks, or an outdated build). These steps are safe, practical, and focused on restoring normal connectivity quickly.
Update Zoom to the Latest Version
Updates matter because they can include connectivity fixes and compatibility improvements. Zoom documents how to check for updates from your profile menu inside the desktop app, and notes that some managed MSI installs can disable self-updates, in which case IT may need to handle it. Keeping the app current reduces avoidable join failures. [✅Source-8]
Run the Built-In Network Connectivity Tool
Zoom includes a Network Connectivity Tool that can test network information, trace the route to Zoom, and report service connectivity status. Zoom documents the shortcuts (Windows: Ctrl+Alt+Shift+D, macOS: Cmd+Option+Shift+D) and what the tests report, including latency, packet loss, and jitter—exactly the signals that can sit behind 104114. [✅Source-9]
When the tool shows a proxy being detected, treat that as a direct clue. Disable the proxy for one test, or ask IT to allow-list Zoom so the path stays clean during sign-in and meeting joins.
Reinstall Zoom Cleanly
If the error persists across networks, a clean reinstall can remove corrupted components. Zoom’s own troubleshooting guidance recommends running CleanZoom (noted as updated November 30, 2023) to uninstall completely, then installing the newest build. This is a controlled way to reset the app’s local state while keeping your system tidy. [✅Source-10]
When you reinstall, use the official Download Center so you start from a current installer. This keeps your test results meaningful and avoids mixing old files with new settings in a way that can prolong 104114. [✅Source-11]
Device-Specific Checks
Windows
- Confirm Date & Time is set automatically. An incorrect clock can cause secure connections to fail.
- Temporarily disable third-party VPN apps and test Zoom. If the error stops, re-enable and adjust split-tunneling or exclusions for Zoom.
- Try a different browser only as a test. If the web join works while the client fails, focus on the desktop app state.
macOS
- Disconnect from VPN profiles and re-test. A single toggle can reveal a routing conflict behind 104114.
- Check whether a system-wide proxy is enabled in network settings. If it is, disable and test Zoom, then restore if needed.
- Test on a different Wi-Fi network. If it works elsewhere, focus on router DNS and filtering rather than the Zoom client.
Mobile
- Toggle airplane mode, then reconnect. This refreshes the radio stack and can restore clean connectivity.
- Try switching between Wi-Fi and mobile data. If only one path fails, the issue is likely network-side, not account-side.
- Reinstall the app if the error persists after a network change. A fresh install removes stale local data.
If you can join successfully on a hotspot but not on your main network, prioritize firewall/proxy/DNS checks. If it fails everywhere on one device, prioritize update, reinstall, and device-level proxy/VPN settings that could affect Zoom.
FAQ
Is Zoom Error Code 104114 an account problem?
Most of the time, 104114 behaves like a connectivity problem, not an account limitation. If the same account works on another network or another device, that’s a strong sign the issue is in the network path or the local client state.
Why does the error appear only at the office?
Office networks often use firewalls, proxies, or security gateways that filter traffic. If Zoom’s required ports or domains are restricted, the client may fail to complete the service connection and show 104114.
What should I tell IT if I need help?
Share three clear items: the exact Error Code 104114, whether Zoom works on a hotspot, and whether the Zoom Network Connectivity Tool detects a proxy. Ask them to verify outbound rules for Zoom and to avoid heavy inspection on real-time traffic while keeping security controls consistent.
Does updating Zoom really matter for 104114?
Yes, it can. An update may improve how the client handles network transitions, proxies, or connectivity checks. Keeping Zoom current also avoids troubleshooting a problem that was already addressed in a newer release, which keeps your time focused on the real blocker.
When should I reinstall instead of changing settings?
If you’ve confirmed the network is fine (Zoom works on another device on the same Wi-Fi) and 104114 still appears, reinstalling is a clean reset. It removes corrupted local components and returns the app to a known baseline, which often clears stubborn connection states.